Laeta is a curation of products as well as a marketplace of several brands. When you place an order, certain brands ships directly from their warehouse, storefront, or boutique to your door. Because of this, each item from a separate brand must be shipped back separately in its own box and with its own shipping label so it arrives at the correct return or exchange location.
At Laeta, we want you to love what you purchase from our site, and if you don’t, we offer easy returns and exchanges for eligible products within 14 days of the delivery date. A flat return and/or exchange fee of $9.95 per return shipment will be applied for all returns regardless of reason. You will receive an email once the return is completed.
To get started with a return, please e-mail hello@laetakids.com, and in subject line, put "RETURN", or, if applicable, "EXCHANGE."
Non-returnable items include:
-Items marked as Final Sale
-Items 14 days past the delivery date
-Gift cards
-Items sold “As Is” or in “Open Box” condition
-Items that have been worn, washed, assembled, or otherwise fully unpackaged
-Items that do not include their attached original tag
-Items with damaged packaging (excludes damages from shipping) or items missing original packaging
-Personalized, monogrammed or customized items
-Swimwear that has been used or worn or is missing the sanitary liner and/or tags
Eligible items purchased between November 15 and December 25 may be returned by January 15 of the following year. Eligible items purchased after December 25 are subject to our standard 14-day return policy. A flat return fee of $9.95 per shipment will be applied for all returns, regardless of the reason.
